Refund policy
Terms & Conditions of Purchase and Ownership
Guarantee
We guarantee all of our furniture against any and all manufacturing defects for up to five years. If a customer has cause for concern they should contact us immediately. We will examine the item of furniture on-site and propose a course of action. Most likely the item will either bought back to our workshops, and either be repaired to your satisfaction, or replaced entirely. Kodawari will be responsible for any and all costs (including shipping to and from site).
2-Year Wood Movement Warranty
Natural timber responds to its environment, a process known as wood movement. While our design, material selection, and production processes minimise this, it cannot be entirely eliminated.
Wood movement typically occurs during the first 12 months in your home as the timber acclimatises to seasonal changes in temperature, humidity, and light. Temporary changes such as cracks opening and closing may occur during this period.
After 12 months, if excessive or practical issues remain, please contact us with photographs for assessment.
What Is Covered
Only excessive or practical wood movement is covered, defined as:
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Cracks wider than 3mm
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Variations in flatness exceeding 1% of the table width
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Steps between joined timber pieces greater than 2mm
Refurbishment work is included, but replacement of materials is not. If refurbishment would result in unacceptable material loss, we can provide a quotation for replacement materials where possible.
Environmental Factors
Heat sources and strong light (such as underfloor heating, radiators, fireplaces, large windows, or skylights) may increase wood movement. Furniture remains covered by the warranty in these environments, but increased material loss may occur during refurbishment.
Duration
You have up to 24 months from delivery to report wood movement issues. After this period, any work will be chargeable. As movement typically reduces after the first 12 months, we recommend waiting at least one year before requesting refurbishment.
Refurbishment work usually takes 4–8 weeks. Courtesy dining tables may be available on request.
What Is Not Covered
Minor wood movement, wear and tear, staining, marking, refinishing, accidental damage, or aesthetic changes unrelated to wood movement are not covered. We can provide quotations for these services upon request.
Please note that refurbishment may alter the appearance and dimensions of the table due to material loss and refinishing.
For warranty enquiries, contact:
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Phone: 01223 944 296
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